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Frequently Asked Questions

F.A.QS

 


Frequently Asked Questions

 

Here we have compiled a list of the questions most often asked by our clients. If you do not find
your answers here however, please feel free to drop us an email and we would be happy to help you in any way we can.

How do I go about reserving your event planning services or party rental equiptment from you?
You can make your reservation by calling us at 404-346-4151 9 am to 7pm 7 days a week, email us at
haveaballpartyrentals@gmail.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it or request an estimate to inquire about availability.

How much room do I need?
You will need to add at least 2 feet around the perimeter, so approximately 17' x 17' for a15' x 15'
moonwalk / bouncer. If you're not sure what size your yard is, you can measure it or "walk it off" heel to toe in a man's shoe (it'll be about 1 foot per step) to approximate. If you can imagine two parked cars side by side in your set up area, most likely we can fit the unit in that area. Don't forget your vertical clearance! You'll need an area free of low wires and branches, about 16-17 feet high.

How much room do you need to bring the moonwalk / bouncer in?
A standard walk through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). If a person can comfortably walk through, we can fit the bouncer through too!

How many children can fit in a moonwalk or bouncer?
The amount of children that can fit in a moonwalk / bouncer will vary depending on the inflatable unit requested. Most of our jumps accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit.

All moonwalk / bouncers are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.

Are your units safe? Will you teach me how to have a safe day of fun?
Yes, they are designed from the ground up with safety in mind. In addition, we review all safety
rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun.

How much does it cost?
Pricing is subject to change at any time. We try to keep our prices as reasonable as possible.
For current pricing, check out our list of inflatable products page.

Is the party equipment clean?
Yes. All of Have a Ball Party Rental Equipment is thoroughly cleaned between each use.
In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to each client. This way, you are always guaranteed a unit that is safe, clean and in good working order.

What if it rains?
We do not operate our inflatable units in high winds or rain. If recent weather has caused the
bounce area to become muddy, you will need to locate an alternate location. Safety is our first
concern. If your event may be cancelled due to weather, you will be called 2 hours in advance.
You may cancel at this time and receive a refund of your deposit. If there is a 50% chance of rain and you deceide to move forward with the rental and it rains, you will not receive a refund of your deposit and/or your rental. Please see our Refund Policy fo more information.

Do you deliver to my area?
We currently serve the Atlanta Metro Area; however, delivery charges may apply if you are not
located within our 15 mile radius.

Do you set up in parks?
Yes we do! The Atlanta Metro area offers many beautiful parks for parties and special occasions.
You will need to verify in advance though, whether the parks have any limitations on inflatables and make sure power is available and is within 75' of your proposed location.

What if there is no power?
No problem. We can also provide a small power generator to run the blower for your moonwalk.
(There will be an additional charge for this rental. Give us a call for details.)

My yard slopes a bit- will that be OK?
Yes. A slight slope is not a problem. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.

Does it need electricity? How much does it use?
Yes. We will bring a 50 or 100 foot extension cord with us, so you'll need an outlet near the set up
area. The blower runs continuously and uses approximately $0.14 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.

What time do you deliver and pickup the moonwalks / bouncers?
Rental periods vary. The typical range of rental time is 4or 5 hours to all day (7 or 8 hours).
You decide on the specific time you want the bouncer set up by and we'll have the equipment set up between 30 minutes and 2 hours before that start time. Also, you do not pay for our set up time, all rental periods are jumping time only! Pick up is based on the number of hours you rent for. If you have special requirements for an exact setup or pick up time, (for example, your event is in a location that you have rented for a specific amount of time) let us know.

What are your hours of operation?
Our office is open from 9am to 7pm weekdays.
Our
customer support lines are open continually on the weekends. If you happen to get voicemail at any time, please leave your name and number and we will get back to you as soon as possible. Our curfews for picking up are generally 7 pm.

Q: How far in advance do I need to order?
A: We suggest 3-5 weeks before your scheduled party date. However, we generally have inventory
available for last minute bookings, if you are not too picky about style preference. All units are
booked on a first come first served basis.

Q: I would like to rent concession equipment. Will you provide the supplies necessary for each rental?
A: This will vary depending on the concession equipment rented. Please ask us for details.

 

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

 

 

Q: Do you deliver to other cities?

 

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

 

 

Q: Does the standard rental time include your set up time?

 

A: No. We arrive early to set up so you get the entire rental time to play.

 

 

Q: When do you set up?

 

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

 

 

Q: Do we have to keep it plugged in the entire time?

 

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

 

 

Q: What about parks? Do parks have electricity?

 

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.

 

 

Q: What payments do you take?

 

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

 

 

Q: What if we need to cancel?

 

A: Please check out our policies page for details.

 

 

Q: Do you require a deposit?

 

A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.

Q: How big are the jumps?

 

A: Most of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

 

 

Q: What about the big jumps? Any special requirements?

 

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

 

 

Q: What surfaces do you set up on?

 

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

 

 

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

 

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

 

Still have a question? Call or Write:Have A Ball Party Rentals (404) 346-4151

 
           

 


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